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Terms and Conditions

Product information

This jewellery is handmade with recycled gold and silver.

Each piece has been hallmarked in Sheffield.

Care Instructions

To clean your jewellery, rinse in warm water with a little fairy liquid and wipe with a soft cloth or brush. Silver naturally tarnishes over time. For a deep clean and high polish, I recommend buying a ‘silver polishing cloth’.

 

Avoid wearing your jewellery whilst swimming, cleaning, or during any activities where it is likely to get dirty or damaged. To prevent further tarnishing, store your piece in a dry, air-tight container.

Ring Sizing

Please make sure you choose the correct ring size. If you are unsure, I recommend that you visit a jewellery store that sells engagement rings and have them accurately size your finger.

Delivery and Shipping

UK Shipping:

Uk postage is free. All orders will be posted as ‘Royal Mail Special Delivery’ and will be fully insured. 

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You will receive an email with tracking details once your order has been shipped.


Other Countries:

There is a flat charge of £10 postage to all other countries, your orders will be posted as ‘Royal Mail Signed For’ and will be fully insured.

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You will receive an email with tracking details once your order has been shipped.

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Every country's import taxes (and or) duty fees are different. I can not know how much the additional fees are, please be aware of your country's policies. It is your responsibility to pay the additional taxes and duty fees that go along with importing merchandise from our country. 

Returns and refunds

I accept order cancellations within 24 hours. After 24 hours, you are committed to your order. To cancel your order, please email me at h.northward@gmail.com .

 

Returns and exchanges are not accepted. I do not offer refunds. Please contact me at h.northward@gmail.com if you have any problems with your order and I will work with you to find a solution.

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